Court Support Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Contact courts regarding individual orders and general updates on court statuses, including addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails with court staff, attorneys, and other clients.

• Utilize Skye, the proprietary application, to process documents, add informative updates/notes, and perform data entry tasks.

• Handle incoming and outgoing phone calls to support courts and customers.

• Communicate updated information from courts to process servers and customers.

• Collaborate with colleagues to determine root causes and improve process efficiencies.

• Navigate court dockets, retrieve case documents and statuses, download files, and integrate them into the internal application.

• Carry out additional job-related duties as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• At least 1 year of experience in customer support, call-center, or retail in a client-facing, service-oriented role is preferred.

• Excellent written and verbal communication skills.

• Ability to work and communicate effectively in a remote setting using tools like Teams/Zoom for calls, Teams for chat, and Outlook for emails.

• Proficient in Microsoft Office Suite including Outlook, Teams, Excel, Word, and other applications such as online fax services.

• Experience with document manipulation (PDFs).

• Capacity to perform repetitive data entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick to learn and eager to develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance