Court Support Specialist

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Reach out to courts regarding individual orders and provide general updates on court statuses, including addressing inquiries and resolving issues related to existing orders.

• Communicate effectively and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.

• Utilize Skye, the in-house application, to process documents, add informative updates and notes, and conduct data entry.

• Handle incoming and outgoing phone calls to assist both courts and customers.

• Relay updated court information to process servers and clients.

• Collaborate with team members to identify underlying causes and inefficiencies in processes.

• Navigate and comprehend court dockets; download documents and import them into the internal application.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• At least 1 year of customer support, call-center, or retail experience in a customer-facing, service-oriented role is preferred.

• Strong written and verbal communication skills are essential.

• Must be comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, along with other programs such as online faxing services.

• Experience in document manipulation, particularly with PDFs.

• Ability to perform repetitive data entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance