Court Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Contact courts regarding individual orders and general updates about court status, including addressing inquiries and resolving issues related to current orders.

• Interact with court personnel, attorneys, and other clients through remote voice calls and emails, maintaining a positive service attitude and professionalism.

• Utilize Skye (in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with high accuracy.

• Handle consistent incoming and outgoing phone calls to assist courts and customers with inquiries, as well as managing calls from both courts and customers.

• Convey relevant and updated information from courts to process servers and customers as needed.

• Collaborate with team members to identify root causes and inefficiencies in processes that occur as documents are exchanged between courts and other parties.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, including downloading documents and importing them into the internal application as required.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Legal experience is preferred.

• A minimum of 1 year in customer support, call center, or retail experience in a customer-facing, service-oriented role is desirable.

• Strong communication skills, both written and spoken.

• Comfortable working effectively in a remote setting using tools such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite applications including Outlook, Teams, Excel, and Word, as well as online faxing tools.

• Experience with document manipulation (PDFs).

• Ability to perform repetitive data-entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to acquire new skills and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.