Court Support Specialist

This is a fully remote position, open to applicants in Montana.

📋 Description

• Contact courts regarding individual orders and general updates on court status, while addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails, maintaining a positive service attitude when interacting with court personnel, attorneys, and clients.

• Utilize Skye (the in-house application) to process documents, input informative updates/notes, and carry out other data entry tasks with a high level of precision.

• Handle a steady flow of incoming and outgoing phone calls to support courts and customers with their queries, as well as managing calls from both parties.

• Convey pertinent, updated information from courts to process servers and customers as necessary.

• Work collaboratively with team members to identify root causes and inefficiencies within the process as documents are routed to and from the court.

• Navigate and comprehend court dockets to ascertain how case documents and statuses are communicated, downloading documents directly and uploading them into the internal application when required.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year in customer support, call center, or retail experience in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Ability to work and communicate effectively in a remote setting, utilizing programs like Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite programs including Outlook, Teams, Excel, and Word, as well as other tools such as online fax services.

• Experience with document manipulation (PDFs).

• Capability to perform repetitive data-entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner, eager to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.