Court Support Specialist

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Contact courts for individual orders and general updates regarding court status, including addressing inquiries and resolving issues related to existing orders.

• Maintain clear and professional communication through remote voice calls and emails, demonstrating a positive service attitude when interacting with court personnel, attorneys, and other clients.

• Utilize Skye (our in-house application) to process documents, enter informative updates/notes, and perform various data entry tasks with a high level of accuracy.

• Handle a consistent flow of incoming and outgoing phone calls to assist courts and customers with inquiries, as well as manage calls from courts and customers.

• Convey relevant and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that arise as documents are processed in and out of court.

• Navigate and comprehend court dockets to understand how they communicate case documents and statuses, as well as download documents directly and import them into our internal application as required.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Legal experience is preferred.

• At least 1+ years of experience in customer support, call center, or retail roles in a service-oriented position is preferred.

• Strong communication skills, both written and verbal, are essential.

• Must be comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficiency in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, along with other tools such as online faxes, is required.

• Experience with document manipulation (PDFs) is necessary.

• Ability to perform repetitive data entry tasks accurately is expected.

• Must be able to read, write, and speak English fluently.

• Quick learner with a willingness to learn and grow is essential.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance