This is a fully remote position, open to applicants in Michigan.

📋 Description

• Contact courts regarding individual orders and general updates on court status, while addressing inquiries and resolving issues related to current orders.

• Engage professionally and accurately through remote voice calls and emails with court personnel, attorneys, and clients.

• Utilize Skye, the in-house application, to process documents, provide informative updates/notes, and execute data-entry tasks with precision.

• Handle a steady flow of incoming and outgoing phone calls to assist courts and customers.

• Communicate updated court information to process servers and customers as needed.

• Collaborate with colleagues to pinpoint root causes and identify process inefficiencies.

• Navigate and comprehend court dockets, download documents, and import them into the internal application.

• Execute other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Legal experience is preferred.

• A minimum of 1 year of customer support, call-center, or retail experience in a service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as online faxing programs.

• Experience in document manipulation (PDFs).

• Capable of performing repetitive data-entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick to learn and eager to develop professionally.