Court Support Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Contact courts regarding specific orders and general updates on court status, including addressing inquiries and resolving issues related to current orders.

• Communicate professionally and accurately via remote voice calls and emails while maintaining a positive service attitude when interacting with court personnel, attorneys, and other clients.

• Utilize Skye (our in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of precision.

• Handle a consistent flow of incoming and outgoing phone calls to assist courts and customers with their queries, in addition to managing calls from courts and clients.

• Convey pertinent and updated information from courts to our process servers and clients as necessary.

• Work collaboratively with team members to identify root causes and process inefficiencies that arise as documents are transferred to and from the court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as downloading documents directly and importing them into the internal application as required.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of experience in customer support, call-center, or retail roles, particularly in customer-facing service-oriented positions, is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing platforms such as Teams/Zoom for outbound calls, Teams for messaging, and Outlook for emails.

• Proficient in using Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other programs such as online fax services.

• Experience in document manipulation, particularly with PDFs.

• Capability to perform repetitive data entry tasks with high accuracy.

• Proficient in reading, writing, and speaking English.

• A quick learner who is eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long-term disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.