Court Support Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Engage with courts regarding specific orders and general updates on court statuses, addressing inquiries and resolving issues associated with current orders.

• Communicate with court personnel, attorneys, and clients in a precise and professional manner via remote voice calls and emails.

• Utilize Skye, our internal application, to accurately process documents, add updates and notes, and carry out data-entry tasks.

• Handle a steady flow of incoming and outgoing calls with courts and customers.

• Provide updated court information to process servers and customers as necessary.

• Collaborate with colleagues to pinpoint root causes and improve process inefficiencies.

• Navigate court dockets, comprehend case-document/status communications, download documents, and import them into the internal application.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Preferred legal experience.

• A minimum of 1 year in customer support, call-center, or retail roles in a service-oriented, customer-facing environment is preferred.

• Strong written and verbal communication skills are essential.

• Must be comfortable working and communicating effectively in a remote setting using tools such as Teams/Zoom, Teams chats, and Outlook emails.

• Proficiency in Microsoft Office suite applications, including Outlook, Teams, Excel, and Word, as well as online fax services.

• Experience with document manipulation (PDFs) is required.

• Ability to perform repetitive data-entry tasks with a high degree of accuracy.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance