Court Support Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Engage with courts regarding specific orders and general updates on court status, addressing inquiries and resolving issues related to current orders.

• Maintain accurate and professional communication through remote voice calls and emails, fostering a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (an in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Handle consistent in/outgoing phone calls to assist Courts and clients with inquiries, while also managing communications from courts and customers.

• Convey relevant, updated information from Courts to our process servers and clients as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that may arise as documents transition to and from court.

• Navigate and understand court dockets to comprehend how they communicate case documents and statuses, including downloading documents directly and importing them into the internal application as required.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Preferred legal experience.

• Ideally, possess 1+ years of customer support, call-center, or retail experience in a customer-facing, service-oriented role.

• Strong written and verbal communication skills are essential.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools such as online faxes.

• Experience with document manipulation (PDFs).

• Ability to perform repetitive data entry tasks accurately.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long-term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.