Court Support Specialist

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Contact courts regarding individual orders and general updates on court statuses, including addressing inquiries and resolving issues related to existing orders.

• Provide accurate and professional communication through remote voice calls and emails, maintaining a positive service attitude while interacting with court personnel, attorneys, and other clients.

• Utilize Skye (an in-house application) to process documents, add informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Manage a steady flow of incoming and outgoing phone calls to assist courts and customers with their inquiries, in addition to handling calls from courts and customers.

• Convey pertinent, updated information from courts to our process servers and clients as necessary.

• Collaborate with team members to identify root causes and process inefficiencies that occur as documents move to and from court.

• Navigate and comprehend court dockets to understand the communication of case documents and statuses, as well as download documents directly and import them into the internal application as needed.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Legal experience is preferred.

• A minimum of 1 year of experience in customer support, call center, or retail in a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote environment, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in Microsoft Office suite programs, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools like online faxes.

• Experience in document manipulation (PDFs).

• Ability to perform repetitive data entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner who is eager to learn and grow.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 paid company holidays.

• 4 floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.