Court Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Contact courts regarding individual orders and provide general updates on court statuses, addressing inquiries and resolving issues tied to existing orders.

• Engage in clear and professional communication through remote voice calls and emails with court personnel, attorneys, and various clients.

• Utilize Skye, the internal application, to manage document processing, add updates and notes, and ensure precise data entry.

• Handle both incoming and outgoing phone calls to assist courts and customers effectively.

• Communicate updated court information to process servers and clients.

• Work collaboratively with team members to uncover root causes and improve process efficiencies.

• Navigate court dockets to retrieve case documents and statuses, download files, and integrate them into the internal application.

• Execute additional job-related tasks as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Legal experience is preferred.

• A minimum of 1 year in customer support, call-center, or retail experience in a customer-facing service role is preferred.

• Excellent communication abilities, both written and verbal.

• Comfortable working and communicating effectively in a remote setting using tools like Teams/Zoom, Teams chats, and Outlook emails.

• Proficient in Microsoft Office suite applications, including Microsoft Outlook, Teams, Excel, and Word, as well as online faxing.

• Experience in document manipulation, particularly with PDFs.

• Capacity to perform repetitive data entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner who is eager to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance