Court Support Specialist

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Initiate communication with courts regarding individual orders and provide updates on general court statuses, addressing inquiries and resolving issues related to existing orders.

• Interact professionally and accurately through remote voice calls and emails, maintaining a positive service attitude while engaging with court personnel, attorneys, and other clients.

• Utilize Skye (in-house application) to process documents, input informative updates/notes, and perform other data entry tasks with a high level of accuracy.

• Manage a consistent flow of incoming and outgoing phone calls to assist courts and customers with inquiries, as well as handle calls from courts and clients.

• Convey pertinent and updated information from courts to our process servers and customers as necessary.

• Collaborate with team members to identify root causes and process inefficiencies encountered as documents are transmitted to and from court.

• Navigate and comprehend court dockets to understand how case documents and statuses are communicated, as well as download documents directly and import them into the internal application as required.

• Undertake other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Previous legal experience is preferred.

• At least 1 year of experience in customer support, call center, or retail within a customer-facing, service-oriented role is preferred.

• Excellent communication skills, both written and verbal.

• Comfortable working and communicating effectively in a remote setting, utilizing programs such as Teams/Zoom for outbound calls, Teams for chats, and Outlook for emails.

• Proficient in using Microsoft Office Suite programs, including Microsoft Outlook, Teams, Excel, and Word, as well as other tools like online Faxes.

• Experience with document manipulation, particularly with PDFs.

• Ability to perform repetitive data entry tasks with precision.

• Proficient in reading, writing, and speaking English.

• Quick learner with a willingness to learn and develop professionally.

🏝️ Benefits

• Health, Dental, and Vision insurance

• 401(k) plan with company matching

• Paid time off

• 7 paid company holidays

• 4 floating holidays per year

• Life Insurance and AD&D Insurance

• Long-Term Disability coverage

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance