Court Reporting Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for daily reporting operations related to depositions and hearings.

• Assist reporting personnel in real-time by troubleshooting basic issues and escalating them as necessary.

• Oversee active jobs and pinpoint potential risks or service interruptions.

• Collaborate with Scheduling, Production, and Customer Support to address operational challenges.

• Track and document incidents, collect details, and maintain comprehensive records.

• Assist in onboarding processes and offer guidance to reporting staff.

• Keep internal documentation, SOPs, and operational resources current and updated.

• Communicate effectively with reporting resources and internal teams.

• Help ensure compliance with operational processes and service standards.

• Uphold strict confidentiality regarding company, client, and business information.

• Execute additional duties as assigned.

⛳️ Requirements

• Excellent organizational abilities and capability to manage multiple tasks simultaneously.

• Strong problem-solving skills and adherence to structured processes.

• Clear and professional communication skills, both written and verbal.

• Capacity to thrive in a fast-paced, time-sensitive environment.

• Keen attention to detail and commitment to accuracy.

• Ability to escalate issues appropriately and in a timely manner.

• Familiarity with court reporting, legal workflows, or service-based operations.

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• 2–5 years of professional experience.

• Background in operations support, coordination, or service delivery.

• Experience in legal, court reporting, or similar environments.

• Active Remote Online Notary (RON) certification, or the ability to obtain it within a specified timeframe.

• Active notary commission in the states where work will be performed.

• AAERT CER or CDR certification is required.

• Experience in a fast-paced, service-oriented environment.

• Reliable access to high-speed internet.

• A private and secure workspace.

• Ability to work for extended periods at a computer workstation.

• Capability to perform repetitive motions, including frequent typing, keyboarding, and usage of a mouse or other input devices.

• Ability to view computer screens, read digital documents, and analyze information for extended durations.

• Some evening or weekend work may be necessary depending on client requirements or emergency situations.

🏝️ Benefits

• Positive working environment.

• Competitive salary.

• Healthcare benefits.

• 401K plan.

• Paid time off (PTO).

• Primarily remote work arrangement.

• Limited periodic travel for training, meetings, or other business-related activities.