Country Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the business performance for one or two markets functioning as independent business units.

• Daily monitoring of essential business metrics, product performance, CRM activities, customer support, and financial indicators.

• Analyze conversion funnels, retention rates, cohort performance, ROI, payback periods, and other relevant business metrics.

• Conduct competitive analysis and assess local market trends alongside customer behavior.

• Initiate and optimize local CRM campaigns, bonus programs, retention strategies, and promotional efforts.

• Execute regular product testing, identify issues, and facilitate their resolution.

• Generate hypotheses, prioritize initiatives, and evaluate their impact on business performance.

• Collaborate with cross-functional teams including Product, CRM, VIP, Customer Support, Marketing, Finance, Payments, Legal, and others.

• Ensure top-notch product localization and adaptation to meet local market demands.

• Oversee deposits, VIP engagement, and customer retention metrics.

• Continuously enhance customer experience and overall business outcomes.

⛳️ Requirements

• A minimum of 3 years’ experience in roles such as Country Manager, Product Manager, Product Operations, Business Operations, Growth Manager, or similar positions.

• Background in iGaming, FinTech, Neo-banking, Crypto, E-commerce, or other data-driven B2C digital products.

• Familiarity with KPIs, conversion funnels, cohort analysis, as well as financial, product, and business metrics.

• Demonstrated success in identifying growth opportunities and executing initiatives that yield measurable business outcomes.

• Proven ability to collaborate effectively with cross-functional teams without having direct authority.

• Experience with CRM, retention, or customer lifecycle management is advantageous.

• Data-driven mindset with strong analytical abilities, experience using analytical tools, and capacity for making data-driven decisions.

• Strong sense of ownership and accountability for business results.

• Capability to work independently in a highly autonomous setting.

• Proficiency in Russian and English at a B2 level or above.

🏝️ Benefits

• Fully remote work with a flexible schedule.

• Provision of corporate equipment.

• Corporate discount on psychological counseling services.

• Reimbursement for professional training expenses.

• Corporate programs for learning foreign languages.

• Reimbursement for sports activities.

• Company gifts for birthdays, weddings, and the birth of a child.

• Private health insurance coverage.

• Support for Learning & Development, including internal and external training programs and conferences.

• A dedicated team of professionals.

• Opportunities for career advancement and internal development.