Corporate Account Manager

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Retain high-end customers and reduce churn within a specific geographic region.

• Serve as the primary business contact for customer executives and users.

• Conduct regular remote and on-site business reviews to enhance application usage, adoption, and value realization.

• Identify accounts at risk and proactively address potential adoption challenges.

• Escalate customer concerns and requirements to the Customer Success, Customer Support, and Professional Services teams.

• Generate expansion and upsell opportunities through business reviews and product demonstrations.

• Prepare quotes, manage sales cycles, and finalize expansion and upsell sales orders.

• Negotiate and close intricate renewal contracts.

• Oversee the Salesforce.com pipeline and ensure accurate forecasts for ARR increases.

• Keep up-to-date with industry trends and product knowledge through certification and continuous training.

• Effectively manage time and scheduling to prioritize customer reviews and communications.

• Maintain precise customer account records and document activities in Salesforce.com and other sales tools.

• Collaborate with Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.

⛳️ Requirements

• Bachelor's degree (B.A. or B.S.) with 4+ years of experience in Account Management or equivalent B2B sales.

• Proficient in SaaS solutions.

• Proven track record of achieving and exceeding sales/revenue targets.

• Strong corporate-level presentation and reporting skills.

• Ability to develop relationships at all levels within a client organization.

• Highly organized with the capability to prioritize tasks and thrive in a fast-paced team environment.

• Required selling experience and understanding of the sales process.

• Excellent professional oral, written, presentation, and interpersonal communication skills.

• Familiarity with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet is preferred.

• Some travel experience and willingness is preferred (<15%).

🏝️ Benefits

• Medical coverage through Cigna, with PPO and HDHP options, including a Health Savings Account with company contributions; Dental and Vision coverage through Unum.

• Flexible Spending Account and Dependant Care Account.

• Company-paid Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).

• Optional benefits including Supplemental Life Insurance, Critical Illness, Accident, and Pet Insurance.

• 401(k) plan with up to 3% employer match and no vesting period.

• Flexible Paid Time Off (PTO) policy.

• Ten company holidays.

• Parental Leave.

• Paid Time Off for Volunteer activities.

• Employee Reimbursement Program for well-being, technology, and/or professional development.