COO's Right-Hand Person

This is a fully remote position, open to applicants in France.

📋 Description

• Develop exceptional customer support services.

• Design and execute Customer Support tools and operational processes.

• Foster enduring relationships with customers, becoming their trusted Legal Care partner.

• Evaluate customer engagement levels, satisfaction ratings, and NPS metrics.

• Ensure widespread adoption of services.

• Execute action plans throughout the customer portfolio.

• Enhance the adoption of Ekie and boost customer satisfaction.

• Organize webinars and events aimed at customer training.

• Identify and relay service deficiencies or opportunities for development to the Product team.

• Collaborate with the Head of Operations to outline the customer experience and operational roadmap.

• Continuously refine and enhance the user experience on a daily basis.

⛳️ Requirements

• Education: Master's degree required.

• Possess an entrepreneurial spirit; you thrive on challenges and adapt quickly.

• Ability to operate independently in a dynamic and fast-paced environment.

• Capable of identifying problems and, importantly, providing effective solutions.

• Strong attention to detail is essential.

• Willingness to learn, embrace mistakes, and support initiatives even if you initially disagree.

• Our job openings are inclusive and accessible to everyone.

🏝️ Benefits

• Embark on an exciting journey: join a supportive and dedicated team and engage in a unique and stimulating experience.

• Access to customized training programs.

• Equipment provided: MacBook.