Chief Operating Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the P&L performance for all U.S. business operations and the complete customer portfolio, emphasizing client retention, service-level achievement, and operating margin.

• Lead the account management team with a structured approach to renewals, escalations, and high-level client engagement.

• Manage the post-acquisition integration of personnel, clients, systems, and culture within a specified timeframe.

• Supervise the operations technology infrastructure, including CRM, case management, telephony, and HRIS.

• Propel the development of a cohesive data platform, incorporating responsible AI usage.

• Collaborate with clinical leadership to establish service standards, evidence-based practices, and ensure compliance with HIPAA, state behavioral health licensing, and Knox-Keene regulations.

• Cultivate the operations leadership pipeline and succession planning across U.S. business operations.

• Guarantee business continuity, execute quality audits, and maintain a robust compliance and risk management framework.

• Report directly to the President & Chief Executive Officer.

⛳️ Requirements

• Over 10 years of experience in senior operations leadership with comprehensive P&L responsibility for a multi-site or multi-entity service organization.

• At least 5 years in an executive role.

• Demonstrated success in integrating acquired companies — including personnel, clients, systems, and culture.

• Proficiency in recurring-revenue (PMPM or per-capita) retention economics.

• Experience in implementing AI or automation within service operations, with sound judgment regarding appropriate applications.

• Strong financial insight and comfort in a regulated behavioral health setting.

• A Bachelor's degree is required.

• Experience in EAP, behavioral health, managed care, health, or employee benefits services is strongly preferred.

• An MBA, MHA, or clinical background is a plus.

• Previous experience scaling operations in high-growth or acquisition-focused environments is preferred.

• Familiarity with employer-sponsored health and whole-person wellness programs is preferred.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Equal opportunity employer.

• Regular travel to company locations, key clients, and acquisition targets (approximately 25% of the time).