Chief Operating Officer – COO

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct Client & Delivery Operations while enhancing the global operating model to transform demand into outstanding client results.

• Focus initially on refining the delivery model and advancing strategic and operational priorities, before fully leading and taking ownership of the firm's client delivery functions.

• Manage client delivery operations, practitioner leadership, delivery economics, service-line performance, delivery excellence, client health, resource and capacity management, global delivery strategy, talent supply, and Revenue Operations.

• Establish an AI-driven, globally integrated delivery organization that amplifies client value, boosts profitability, and fosters a sustainable competitive edge.

• Report directly to the Chief Executive Officer and act as a crucial member of the Executive Leadership Team.

• Design and develop a contemporary, AI-empowered delivery model utilizing intelligent workflows, inventive talent strategies, and emerging technologies.

• Expand global delivery capabilities through new talent markets, diverse workforce models, delivery centers, strategic partnerships, and ecosystem opportunities.

• Mentor Practice Leaders and Managing Directors on client outcomes, team development, delivery excellence, and profitable growth.

• Collaborate with the Chief Commercial Officer to synchronize sales and delivery operations, support strategic pursuits, enhance client relationships, and fulfill client commitments.

• Establish and lead Revenue Operations, encompassing CRM strategy and governance, forecasting infrastructure, pipeline management, reporting frameworks, data integrity, and comprehensive commercial processes.

• Promote consistent delivery standards, governance practices, and quality frameworks.

• Enhance scalable managed services, continuous enablement, and DecisionOps offerings.

• Implement enterprise-wide resource management practices that balance client demand, strategic opportunities, delivery quality, employee development, and organizational health.

• Work alongside executive leadership on enterprise strategy, operating model evolution, service portfolio priorities, and business transformation initiatives.

• Spearhead market, organizational, and technology transformation through execution plans and measurable outcomes.

• Cultivate accountability, innovation, operational excellence, continuous improvement, and the development and retention of leadership talent.

⛳️ Requirements

• Over 20 years of executive leadership experience in professional services, consulting, technology services, or similarly complex people-focused organizations, including leading large-scale global operations and delivery organizations.

• Proven success in scaling delivery organizations, enhancing profitability, and driving operational transformation in high-growth or evolving business settings.

• Extensive knowledge in professional services delivery, including resource management, utilization optimization, staffing models, delivery quality, client success, gross margin performance, and cost-to-serve management.

• Demonstrated success in establishing and leading global delivery centers, distributed workforce strategies, or international talent ecosystems.

• Experience in designing and executing innovative delivery models, managed services offerings, operating frameworks, or commercial structures that enhance client results and business performance.

• Strong commercial acumen with the capability to collaborate effectively across sales, finance, talent, technology, and executive leadership functions.

• Established ability to develop senior leaders, enhance organizational accountability, and build high-performing teams across various regions and business functions.

• Exceptional skills in strategic planning, organizational leadership, and operational management, with a disciplined, metrics-driven approach to execution.

• Executive presence and influence, capable of engaging clients, board members, executive stakeholders, and senior leaders on strategic business priorities.

• Excellent communication and change leadership abilities, with the skill to convey a compelling vision, align stakeholders, and successfully drive transformational initiatives.

• Proven capability to navigate uncertainty, anticipate market changes, prioritize effectively, and execute within a rapidly evolving environment.

• Leadership style marked by high accountability, operational rigor, collaboration, and an unwavering focus on client and business outcomes.

• Bachelor's degree is required; an advanced degree is preferred.

🏝️ Benefits

• Generous time off.

• Paid holidays.

• Paid parental leave.

• 401(k) with company match.

• Highly subsidized health, dental, and vision plans.

• Company-paid life and disability insurance.

• Monthly allowance for well-being and technology expenses.

• Reimbursement for approved learning and development initiatives within defined limits.

• Annual discretionary bonus program.

• Long-term incentive (LTI) equity program.

• Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD, and Mental Wellness Alliance.

• Reasonable accommodation for applicants with physical and/or mental disabilities.