Coordinator, Learning Solutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately manage and track various multi-week programs, delivering regular updates and communications to partners.

• Develop and refine coordination and administrative processes for client-oriented products.

• Take ownership of registering new cohorts and learners across multiple software platforms.

• Collaborate with facilitators to provide real-time support during live sessions for learners.

• Oversee breakout rooms and resolve any technical challenges that arise.

• Engage directly with clients to coordinate and oversee all facets of training logistics.

• Work alongside the Learning Solutions Team to formulate comprehensive responses to inquiries through different channels.

• Diagnose issues within the learning management system and identify opportunities for enhancing client service.

• Generate precise daily reports for both internal use and client-facing presentations.

• Maintain close communication with internal teams to address client requests, scheduling modifications, and additional tasks.

⛳️ Requirements

• Exceptional attention to detail in managing documents.

• Intermediate proficiency in Microsoft Office 365 (Excel, Word, and PowerPoint).

• A keen interest and quick adaptability in learning new technologies.

• Ability to apply structured problem-solving and process skills to complex issues and projects.

• Strong time management capabilities, with the ability to juggle multiple priorities, meet daily deadlines, and adapt to shifting focuses.

• Excellent written and verbal communication skills.

• Strong customer service orientation.

• Outstanding interpersonal and teamwork abilities.

• Capacity to thrive in an entrepreneurial and collaborative work setting.

• Possession of a college diploma or equivalent experience in coordination.

• Availability to work during business hours in the Eastern Time zone.

• Flexibility to accommodate clients in various time zones.

• Intermediate proficiency with Microsoft Teams is preferred.

• Experience in managing learner experiences within a learning platform is preferred.

🏝️ Benefits

• Full-time remote work arrangement.

• Opportunity to collaborate with a diverse group of individuals in a supportive community.

• Opportunities for professional growth and development.

• Flexible hours may be necessary to cater to clients in different time zones.