Coordinated Entry System Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee program operations pertaining to the Coordinated Entry System (CES) process and workflow.

• Connect housing referrals with available program openings and unit vacancies.

• Supervise CES workflows to guarantee resource alignment.

• Assist in system navigation activities to minimize move-in timelines.

• Tackle system- and program-level obstacles to ensure a continuous outflow in CES.

• Act as a liaison among housing providers, outreach teams, shelters, access sites, and community partners.

• Execute CoC CES policies, procedures, assessment tools, prioritization policies, referral workflows, HMIS technologies, eligibility criteria, and matching protocols.

• Manage procedures aimed at reducing unit vacancies, accelerating referrals, and enhancing move-in processes.

• Collect and analyze household and program-level data to eliminate housing barriers and refine CES processes.

• Enforce standardized CES guidance, housing applications, service coordination, and data tracking.

• Collaborate with agencies and systems to identify workflow challenges and implement effective solutions.

• Create training materials, compliance training, operational guides, FAQs, and toolkits.

• Convert policy requirements and technical documentation into actionable CES processes.

• Mentor and facilitate CES partners to ensure adherence to CES design standards.

• Identify process enhancements to improve the timeliness of referrals to eligible and prioritized housing options.

• Provide field-based support, staffing augmentation, direct training, technical assistance, capacity building, and quality assurance monitoring as needed.

• Cultivate professional relationships with CES providers, access sites, affordable housing providers, behavioral health partners, and substance use treatment facilities.

• Analyze HMIS and CES data to spot trends and inequities, recommending improvements as necessary.

• Ensure secure communications that protect client privacy and confidentiality.

⛳️ Requirements

• Bachelor’s degree in Human Services, Public Policy and Administration, Business, Social Welfare, or related fields; equivalent experience may be considered.

• At least two years of directly relevant experience with Continuum of Care programs and HUD Coordinated Entry programs.

• Familiarity with Continuum of Care programs and HUD Coordinated Entry requirements, including the CoC Program interim rule and HUD Notice CPD-17-01.

• Knowledge of HUD resources and guidebooks concerning Coordinated Entry System topics.

• Exceptional verbal, interpersonal, and written communication skills.

• Capacity to convey complex concepts to non-technical stakeholders.

• Strong organizational, facilitation, conflict resolution, and problem-solving abilities.

• Proficient in prioritizing and managing multiple activities concurrently while adhering to strict deadlines.

• Experience in handling sensitive information and upholding confidentiality.

• Understanding of Housing First, trauma-informed care, person-centered service delivery, and principles of racial equity.

• Experience in facilitating case conferencing or multidisciplinary coordination meetings, managing conflicts, and achieving consensus among multiple stakeholders.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs.

• Confidential accommodation support.

• Global advisory and technology services workplace.

• Opportunities to share expertise and collaborate toward personal and professional goals.