Conversational Designer

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Develop bots with a focus on personality, voice, tone, and standard vocabulary.

• Create dialogues and fix error flows to enhance conversations and increase the Task Completion Rate.

• Design information architectures for conversations.

• Implement techniques and methodologies for continuous improvement.

• Define scripting and integrations with business systems at the conversational design level.

• Translate personality design, tone, and intents into the native structure of Topics and Instructions in Agentforce.

• Design and document edge cases and expected friction points (handling ambiguity, fallback, escalation to human).

⛳️ Requirements

• Experience in designing conversations or conversational experiences (chatbots, IVR, voicebots, or LLM agents).

• Expertise in conversation flow design and conversational information architecture.

• Conversational design experience in Agentforce (Topics, Instructions) or transferable experience in chatbot platforms (Dialogflow, Rasa, Bot Framework).

• Design of guardrails and handling ambiguity for generative agents.

• Functional understanding of NLP and system integration at the design level (not development).

• Preferred: Salesforce Certified Agentforce Specialist certification or equivalent verifiable portfolio.

• Availability to work REMOTELY from Monday to Friday, 9:00 a.m. to 6:00 p.m.

🏝️ Benefits

• 100% remote work.

• Continuous learning opportunities.

• Involvement in an innovative and significant project.

• Positive work environment.