Conversational AI, UX/Product Copywriter – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish Maven’s product and AI-agent voice, tone, taxonomy, and language.

• Evaluate actual AI-agent conversations and provide insights on tone, emotional register, reading level, and word selection.

• Convert Maven’s brand voice into language principles appropriate for LLM-generated responses.

• Integrate feedback from Clinical, Product, Engineering, Brand, coaches, and other stakeholders into prioritized themes.

• Conduct workshops with users and summarize findings into actionable recommendations for prompts and evaluations.

• Provide guidance on agent-response structure and suggest conversational patterns.

• Transform product, clinical, legal, and compliance requirements into language guidance.

• Strategically position AI within the product, including member education, disclaimers, and expectation-setting language.

• Draft and enhance UX copy for care plans, AI-agent introductions and onboarding, navigation, CTAs, empty/error states, and in-app education.

• Develop empowering, clinically accurate, compliant, and human-centered product language.

• Collaborate with designers on copy density, hierarchy, and usability in design systems.

• Name products, features, programs, and agents following a structured process.

• Work alongside Member Copy, Comms & Content, clinicians, product managers, designers, and engineers.

• Participate in weekly check-ins and brainstorming sessions as required.

• Document voice/tone principles, language patterns, conversation themes, naming frameworks, and modifications.

• Provide a documented framework for AI voice and tone, conversation-review recommendations, AI education and disclaimer guidance, and final UX copy.

⛳️ Requirements

• Over 5 years of experience in UX writing or product copywriting.

• Direct experience in conversation design or with LLM-powered AI products.

• A strong online portfolio must be included in the application.

• Experience with conversational AI, virtual assistants, or LLM-powered products is essential.

• A solid understanding of how LLM agents are constructed and evaluated.

• Ideally, prior experience in healthcare AI or digital health, including collaboration with clinical stakeholders and legal compliance.

• Experience in reviewing real conversations or user feedback and deriving clear themes and actionable recommendations.

• Exceptional writing and editing skills, particularly for sensitive, emotional, or clinical topics.

• Experience in applying and evolving brand tone and voice guidelines for product/UX copy and AI/agent conversations.

• Ability to synthesize stakeholder feedback and converge towards a unified perspective.

• Experience in naming with a systematic approach to generating, screening, and recommending names.

• Capacity to work independently, manage time effectively within a part-time schedule, and communicate progress transparently.

• Strong judgment on when AI should respond, defer, or escalate queries.

• Valid work authorization in the US is required.

🏝️ Benefits

• Maven for Mavens: access to the complete platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.

• Whole-self care through wellness partnerships.

• Hybrid work model, in-office meals, and collaborative workdays.

• 16 weeks of 100% paid parental leave and new parent stipend for Mavens who have been with us for over a year.

• Annual professional development stipend and access to a personal career coach through Maven for Mavens.

• 401K matching for US-based employees, with immediate vesting.