Conversational AI Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate and enhance the AI agent's responses through organized content and configuration.

• Keep the Knowledge Base content updated to ensure the AI agent's answers remain precise and up-to-date.

• Observe live chat interactions to pinpoint inaccurate or ambiguous AI responses and address them accordingly.

• Revise AI configurations when there are changes in promotions, bonuses, or policies.

• Collaborate with the technical vendor to report and monitor issues effectively.

• Confirm that fixes are tested prior to implementation.

• Assist in monitoring post-updates to verify that the AI agent operates correctly for users.

⛳️ Requirements

• Proficient in Portuguese (native or near-native) and English, both in writing and speaking.

• Preferably experienced with AI chatbot or virtual assistant platforms (e.g., Google Dialogflow or similar conversational AI tools).

• Excellent attention to detail and a methodical, analytical approach to identifying and rectifying inconsistencies in AI responses.

• Comfortable working with fundamental structured data formats (e.g., interpreting simple JSON-like data); comprehensive training will be provided.

• Familiarity with project management or ticketing tools (e.g., Jira, Trello, Asana, or similar) is advantageous.

• Strong written communication abilities, capable of documenting issues clearly and coordinating with technical teams.

• Previous experience in iGaming, customer support, or live chat operations is beneficial.

• Background in content writing, knowledge base management, or FAQ documentation is a plus.

• Eagerness to learn about AI/chatbot technology and adapt to new tools.

🏝️ Benefits

• Competitive salary and regular career advancement evaluations.

• Flexible working hours and options for remote work.

• Generous policies for vacation and sick leave.

• Financial support for professional development.

• Educational allowances available.

• Monthly allowance for personal activities.

• Comprehensive health insurance plan, depending on the current location.

• Referral program with monetary rewards.

• Team-building events and corporate gatherings.

• Positive work environment with a collaborative and supportive culture.