Convention Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the planning, coordination, and execution of conference, tradeshow, and exhibit hall operations.

• Aid in the daily operational tasks for conferences, meetings, and exhibit hall management.

• Maintain operational timelines, trackers, project documentation, electronic files, and necessary records.

• Organize meetings, vendor calls, and operational check-ins.

• Support exhibitor communications, handle customer service inquiries, manage forms, COIs, and required documentation.

• Monitor exhibitor booth approvals and facilitate vendor communications.

• Assist with updates to the exhibit hall floorplan, preparations for move-in and move-out, dock access, exhibitor services, signage, materials, staffing, and scheduling.

• Conduct A2Z updates and data entry, update dashboards, generate reports, maintain databases, and track operations.

• Provide on-site assistance during move-in, show days, and move-out.

• Help exhibitors and attendees, support floor managers, troubleshoot basic issues, and escalate concerns as necessary.

• Coordinate signage, operational materials, exhibitor information, inventory, and supplies.

• Assist with the onboarding preparation for temporary staff and contractors.

• Participate in planning meetings and site visits while supporting event logistics planning.

• Aid in post-show reporting, operational recaps, feedback collection, and documentation following events.

⛳️ Requirements

• An Associate's degree in Business, Hospitality, Event Management, Communications, or a related field is required; a Bachelor's degree is preferred.

• 0–2 years of experience in event planning, convention services, trade show operations, project coordination, administrative support, or a related area.

• An equivalent combination of education and experience may be considered.

• Strong organizational and administrative capabilities.

• Exceptional written and verbal communication skills.

• Ability to handle multiple tasks and meet deadlines.

• Keen attention to detail.

• Capacity to work collaboratively in a fast-paced setting.

• Professional demeanor and customer service abilities.

• Willingness to take direction, learn swiftly, and adapt to shifting priorities.

• Proficiency in Microsoft Office Suite is required.

• Experience with A2Z or event management systems is preferred but not mandatory.

• Flexibility to work varied hours, including on-site event support, as required.

🏝️ Benefits

• At least 20 PTO days accrued during the first year.

• 11 paid holidays.

• Flexible work arrangements.

• Comprehensive medical, dental, vision, and life insurance options.

• Flexible spending accounts available for medical and dependent care.

• 403(b) and Roth 403(b) plans with employer matching up to 6%.

• Reimbursable training opportunities.

• Dress for your day policy.

• Recovery-friendly workplace environment.

• Access to confidential resources and reasonable accommodations.

• Competitive salary.

• Comprehensive benefits, resources, and tools promoting work-life balance.