Contracts Analyst, LCC Shared Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct the initial intake of requests through established enterprise intake processes and tools for the LCC group.

• Ensure accurate and comprehensive data management across tracking tools, platforms, and internal systems.

• Oversee and manage centralized communication channels, including shared inboxes, ticketing systems, and request queues.

• Record incoming requests, monitor status updates, and liaise with internal stakeholders.

• Address routine intake inquiries and assist requesters with documentation, templates, or required information issues.

• Direct requests for review, approval, or escalation in accordance with established workflows and compliance standards.

• Conduct basic compliance checks for necessary documentation, data fields, and approval processes.

• Upload, index, name, and maintain records in specified repositories.

• Assist with record maintenance, metadata updates, and system corrections.

• Engage in training sessions and support LCC training programs by updating catalogs, materials, records, and schedules.

• Contribute to process enhancements by updating workflows, templates, or documentation.

• Suggest minor improvements to systems, tools, or processes.

• Escalate complex, unclear, or risk-related issues to senior analysts, supervisors, or management.

• Log turnback activities, errors, and issues in designated tracking systems.

• Maintain the Knowledge Library.

• Review access requests for LCC tools and update master data as necessary.

• Perform additional activities as assigned.

⛳️ Requirements

• Generally requires a University Degree along with less than 2 years of relevant experience.

• Experience in performing intake and routing of requests through enterprise processes and tools.

• Proven experience in maintaining accurate and complete data across tracking tools, platforms, or internal systems.

• Familiarity with monitoring and managing centralized communication channels such as shared inboxes, ticketing systems, or request queues.

• Proficient written and verbal English communication skills to collaborate with global teams.

• Experience in reviewing documents and maintaining records with a strong focus on detail and accuracy.

• Ability to consistently adhere to defined processes, work instructions, and compliance requirements.

• U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

• No security clearance is needed.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning support.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives wellness rewards program.

• Doctor on Demand virtual doctor visits.

• Bright Horizons child and elder care services.

• Teladoc Medical Experts second opinion program.

• Eligible for relocation assistance.

• Primarily remote work from home; travel to the site location as needed.