Contract Sales Project Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Build and nurture relationships with designers, luxury showrooms, and sales teams.

• Offer product expertise and support to clients.

• Address inquiries, troubleshoot problems, and resolve issues for designers, architects, and installers.

• Oversee order management, coordinate shipments, and monitor logistics.

• Process payments, generate packing lists, and manage returns or exchanges.

• Conduct data entry and ensure accurate documentation in the CRM.

• Assist with web account creation, order processing, and pricing inquiries.

• Recognize cross-selling opportunities and perform outbound sales follow-ups.

• Provide support to Phillip Jeffries headquarters, contract sales teams, dual representatives, and partner showrooms for designated territories.

• Organize sample orders while representatives are on the road.

• Evaluate client contracts for product conformity.

• Collaborate with sales representatives and clients on project timelines, objectives, and implementation.

• Manage the entire project life cycle and adhere to project deadlines.

• Serve as a liaison between departments, track project progress, update CRM records, and proactively address issues.

• Maintain project documentation within the CRM and Contract Folders.

• Follow up on quotes prior to expiration and ensure accurate pricing coordination.

• Communicate with sales representatives to review and update project statuses.

⛳️ Requirements

• Preference for candidates in the Las Vegas, NV area or those available to work from 8:30 AM to 5:30 PM PST.

• At least 1 year of experience in a customer service or sales support capacity.

• Capability to develop strong relationships with sales representatives and clients.

• Excellent written and verbal communication skills.

• Exceptional phone etiquette.

• Ability to multitask and prioritize efficiently in a fast-paced environment.

• Proactive approach to problem-solving.

• Analytical skills to effectively identify and resolve issues.

• Strong time management and follow-up skills.

• Proficient in computer applications, including data management, Microsoft Word, and Excel.

🏝️ Benefits

• Sales Support Quarterly Bonus Plan.

• Annual bonus opportunity to recognize your performance.

• Cost of Living adjustments.

• Generous retirement plan featuring an automatic company contribution of approximately 10 percent without requiring an employee match.

• Comprehensive medical coverage with employee premiums starting as low as $40 per month.

• Coverage options available for spouses, domestic partners, civil union partners, and families.

• Health Reimbursement Account (HRA).

• Prescription, dental, and vision plans.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Employee Assistance Program supporting mental, financial, and physical health.

• Pet insurance options.

• 16 paid personal days annually.

• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

• Additional paid time off during the company's annual closure between Christmas and New Year’s.

• Extra paid time off for completing the annual wellness physical.

• Up to three paid volunteer days each year.

• Structured onboarding process with milestones at 30, 60, and 90 days.

• Ongoing training opportunities.

• Employee discount on Phillip Jeffries wallcoverings.

• Working Advantage discounts on travel, entertainment, and everyday purchases.