Contract Operations Supervisor, Automotive

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide direct leadership, coaching, and operational oversight for Contract Maintenance team members.

• Guide performance management through coaching, goal setting, development planning, and employee recognition initiatives.

• Evaluate talent, identify skill gaps, and create succession plans.

• Monitor engagement and performance trends, implement action plans, and assess outcomes.

• Address performance challenges through timely, consistent, and effective coaching discussions.

• Strategically delegate tasks to enhance team capabilities and minimize key-person dependencies.

• Oversee contract administration to ensure compliance with contract terms, underwriting guidelines, regulations, and client requirements.

• Act as the primary escalation point for complex, sensitive, or high-risk contract and customer issues.

• Balance customer, client, compliance, and financial considerations while upholding documentation standards.

• Foster cross-functional partnerships to address operational challenges, mitigate risks, and enhance performance.

• Promote continuous improvement by analyzing trends and metrics, identifying inefficiencies, supporting business initiatives, and advocating for standardized, compliant processes.

• Ensure accuracy in contracts, regulatory compliance, financial integrity, service performance, and quality outcomes for automotive service contracts and related products.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of three years of experience in a high-volume operations, contract administration, customer support, insurance, financial services, and/or back-office processing environment.

• Previous experience in leadership, supervisory, team lead, coaching, and personnel development roles is necessary.

• Capability to manage employee performance, prioritize workloads, resolve escalations, and drive operational results.

• Strong understanding of contract administration processes, compliance requirements, and operational controls.

• Experience with automotive service contracts is preferred.

• Preferred background in financial services or insurance operations.

• Experience with workforce management is advantageous.

• Quality assurance experience is a plus.

• Audit support experience is beneficial.

• Experience in training and development is desired.

• Compliance experience is essential.

• A proven track record of leading process improvement initiatives.

• A demonstrated history of driving operational transformation initiatives.

• Experience in utilizing operational reporting and performance metrics to enhance team and business performance, improve operational efficiency, achieve business objectives, and meet organizational goals.

• Employment is contingent upon successful completion of a required identity verification process, which may involve biometric technology where permitted by law.

🏝️ Benefits

• Opportunities for salary growth within the position.

• Access to U.S. benefit information through myassurantbenefits.com.

• Required virtual interviews conducted via video.