Contract Operations Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver professional administrative assistance to the Facilities Team.

• Facilitate the daily operations and execution of the contract.

• Manage supplier contracts, purchase order requisitions, receipting, and accruals.

• Assist with the client Task System and Permit to Work systems.

• Report on operational, health and safety, and quality activities.

• Document accidents, occupational illnesses, and emergencies.

• Maintain monthly performance measurement data and KPI tracking.

• Coordinate work schedules, permits, site access, visitors, and contractors.

• Respond quickly to client service needs and complaints.

• Aid in effective management of the shipping team, including occasional leave cover.

• Oversee planned preventative maintenance and repair services.

• Administer contracted security, cleaning, and maintenance services while monitoring alarms.

• Assist with HR-related records and systems.

• Prepare manuals for Standard Operating Procedures.

• Manage inventories of consumables and critical spare parts.

• Ensure suppliers adhere to contract scope, safety, JLL EHS guidelines, and service standards.

• Foster relationships among occupants, FM staff, and suppliers.

• Coordinate emergency prevention and operational controls.

• Conduct quality audits and supervise KPI/SLA delivery for soft services contractors.

• Support office operations, procedures, resources, and JLL best practices across EMEA.

• Organize central files, information, data, and reports related to Soft Services, Space View, Post Room, and Amenities across EMEA.

• Input system data and provide comprehensive system administration.

⛳️ Requirements

• Experienced Facilities Administrator with a background in a similar role.

• Exceptional customer service skills and orientation.

• Ability to handle multiple tasks and maintain professionalism in high-pressure situations without supervision.

• Proficient in MS Office and Outlook.

• Excellent written and verbal communication skills, along with strong interpersonal skills.

• Experience in a fast-paced, corporate multinational setting.

• Flexibility regarding the nature of work performed and availability.

• Practical experience in both an events environment and facilities management.

🏝️ Benefits

• Employment contract.

• Remote work model.

• Competitive benefits package, including Benefit Systems, private healthcare, and life insurance.

• A highly professional, stimulating, and challenging work environment at a multinational company.

• Long-term career prospects.

• Opportunity to showcase your own initiatives.

• Training and development programs.

• A friendly and supportive company culture.