Contract Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the complete customer contracting process and manage the daily Contract Operations function.

• Take ownership of the customer contract lifecycle, which includes SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and relevant commercial documents.

• Supervise contract intake, reviews, approvals, redline coordination, execution, retention, and archival processes.

• Ensure that all contractual documentation is thorough, appropriately approved, and adheres to established standards and procedures.

• Facilitate the transfer of executed contracts to downstream business teams.

• Examine Statements of Work and commercial documents for completeness, consistency, operational readiness, and compliance.

• Assess and enhance contracting workflows alongside Legal, Sales, Service Delivery, and other stakeholders.

• Identify bottlenecks and implement scalable solutions to enhance efficiency, visibility, and cycle times.

• Lead automation initiatives that minimize manual efforts and enhance stakeholder experience.

• Establish and uphold service-level expectations and operational controls.

• Act as the primary liaison between business stakeholders and the Legal department.

• Organize contract reviews, identify issues, escalate risks, and resolve contractual matters.

• Review and facilitate negotiations of customer MSAs, SOWs, amendments, and other commercial agreements.

• Support approval matrices, playbooks, templates, and contracting standards.

• Provide guidance on contract processes and resolve issues effectively.

• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success teams.

• Manage and optimize contract workflows within CLM and Salesforce platforms.

• Maintain contract repositories, reporting, documentation standards, and data integrity.

• Develop reports to pinpoint bottlenecks and process inefficiencies.

• Lead and cultivate the Contract Operations team.

• Set team priorities, manage workloads, and establish performance expectations.

• Foster accountability, continuous improvement, and a customer-centric approach.

• Enhance contract turnaround times while ensuring compliance and quality.

• Increase visibility and accountability throughout the contracting process.

• Streamline workflows via automation and simplification.

• Strengthen the adoption of CLM and Salesforce contracting processes.

• Build cross-functional partnerships and develop a scalable Contract Operations function.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field.

• Experience in supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.

• Experience in handling customer contracts, SOWs, Change Orders, and commercial agreements.

• Significant experience with Salesforce and contract-related business processes.

• Experience in working with or administering a Contract Lifecycle Management (CLM) platform.

• Strong project management, stakeholder management, and process improvement skills.

• Excellent organizational, communication, and problem-solving capabilities.

• Preferred experience with DocuSign CLM or similar CLM platforms.

• Preferred experience within a technology services, managed services, consulting, or SaaS organization.

• Preferred experience in implementing workflow automation and process optimization initiatives.

• Familiarity with AI-enabled workflow and contracting solutions is preferred.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive group benefits catering to the needs of you and your family.

• Flexibility in work arrangements.

• Time off as needed.

• Casual work environment.

• Option for remote or home office work.

• Reasonable accommodations for individuals with disabilities.