Contract Operations Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Direct the complete customer contracting process and manage daily Contract Operations activities.

• Take ownership of the lifecycle of Statements of Work (SOWs), Change Orders, Master Service Agreements (MSAs), service contracts, amendments, renewals, and associated commercial documents.

• Supervise contract intake, review, approval processes, redline coordination, execution, retention, and archival.

• Ensure that all contractual documentation is thorough, approved, and aligns with contracting standards.

• Facilitate the transfer of executed contracts to relevant business teams.

• Assess Statements of Work and commercial documents for completeness, consistency, operational readiness, and compliance.

• Analyze and enhance contracting workflows with Legal, Sales, Service Delivery, and other stakeholders.

• Recognize bottlenecks and implement scalable solutions to boost efficiency, visibility, and turnaround times.

• Propel automation initiatives to minimize manual efforts and enhance stakeholder experience.

• Set service-level expectations and operational controls.

• Act as a bridge between business stakeholders and the Legal team.

• Organize contract reviews, identify issues, escalate risks, and resolve them.

• Review and manage negotiations for customer MSAs, SOWs, amendments, and other commercial agreements.

• Assist in the development of approval matrices, playbooks, templates, and contracting standards.

• Provide guidance on the contract process and assist in resolving issues.

• Collaborate with teams in Sales, Finance, Service Delivery, Security, and Customer Success.

• Act as the business owner for Contract Lifecycle Management (CLM) processes and associated systems.

• Oversee and enhance contract workflows within CLM and Salesforce.

• Maintain contract repositories, reporting, documentation standards, and ensure data integrity.

• Develop reports to pinpoint bottlenecks and process inefficiencies.

• Lead and nurture the Contract Operations team.

• Establish team priorities, manage workloads, and set performance expectations.

• Foster accountability, continuous improvement, and customer service excellence.

• Enhance turnaround times, visibility, accountability, workflow automation, CLM adoption, and scalability.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 5 years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related discipline.

• Experience in supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.

• Experience in managing customer contracts, SOWs, Change Orders, and commercial agreements.

• Strong proficiency with Salesforce and contract-related business processes.

• Experience in working with or administering a Contract Lifecycle Management (CLM) platform.

• Excellent project management, stakeholder management, and process improvement skills.

• Strong organizational, communication, and problem-solving skills.

• Preferred: Experience with DocuSign CLM or similar platforms.

• Preferred: Experience in a technology services, managed services, consulting, or SaaS organization.

• Preferred: Experience in implementing workflow automation and process optimization initiatives.

• Preferred: Familiarity with AI-enabled workflow and contracting solutions.

• Ability to work from 9 a.m. to 6 p.m., Monday to Friday.

• Proficiency in English for company communication.

🏝️ Benefits

• Swiss Medical: SMG-30 (includes family members).

• AWS and Azure certifications.

• Happy club: Pedidos Ya Internet and connectivity.

• Competitive salary and benefits package.

• English language use within the company.

• Option to work remotely.

• A fantastic learning environment for personal development.

• Comprehensive group benefits tailored to the needs of you and your family.

• Flexibility in work arrangements.

• Time off as needed.

• Casual work atmosphere.

• Reasonable accommodations for individuals with disabilities.