Contents Claim Coordinator

This is a fully remote position, open to applicants in Missouri, +1 more state.

📋 Description

• Assess and manage intricate assignments to guarantee claims are effectively established for success.

• Take ownership of files from Triage to Valuation services, optimizing effort and collaborating as necessary.

• Oversee all actions and tasks required to advance claims to Contents Valuation.

• Interact professionally and appropriately with both internal and external clients.

• Work collaboratively with all business units and queues within Enservio, focusing on Valuation and Inventory Services.

• Grasp the specific requirements for claim handling and propose solutions to optimize assignments.

• Comply with all relevant service level agreements.

• Partner closely with Adjuster Owners on accounts.

• Support special projects as assigned by management.

• Deliver customer service through Live Chat and Hotline.

⛳️ Requirements

• Proven ability to excel in a dynamic, results-oriented environment with an emphasis on continual improvement in quality and processes.

• Exceptional multitasking capabilities with the skill to collaborate effectively across teams throughout the day.

• Self-driven and able to sustain high productivity levels in a remote work environment.

• Outstanding written and verbal communication skills.

• Strong analytical, listening, and problem-solving skills.

• Demonstrated time management proficiency with the capacity to meet tight deadlines.

• Experience in resolving claims efficiently within established service-level agreements.

• Capability to prioritize tasks and manage workload independently while maintaining strong attention to detail.

• Comfortable making informed decisions with minimal supervision.

• Proficient in Microsoft Office Suite, particularly Excel; ability to quickly adapt to new applications and tools.

• 1-3 years of customer service experience.

• Previous experience or knowledge in property and casualty claims is preferred but not mandatory.

• Must be adaptable to varied shifts, including late hours, according to business requirements.

• Associate or bachelor’s degree preferred; equivalent experience will be taken into account.

🏝️ Benefits

• Remote work environment.

• Full-time employment.