Content Strategist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Strategize and create multi-lingual content plans in partnership with cross-functional teams.

• Develop persona-specific documentation that adheres to writing and information architecture standards.

• Design accessible GIFs and video tutorials aimed at end-users.

• Create and follow style guides and writing conventions.

• Formulate, document, and enhance standard operating procedures.

• Collaborate with cross-functional teams to grasp product and documentation needs.

• Oversee release cycle tasks and assignments while meeting deadlines.

• Plan, execute, and monitor usability tests in conjunction with stakeholders.

• Evaluate productivity metrics.

• Identify and address multi-lingual content deficiencies with both internal and external stakeholders.

• Support the development and execution of content strategies tailored for global audiences.

• Assist in leveraging AI to improve documentation and process quality.

• Create and manage style guides, glossaries, and templates.

• Perform content audits.

• Work in collaboration with translators and regional teams to adapt content for various languages and cultures.

• Review and ensure quality assurance of localized content.

• Maintain translation memories in coordination with translation vendors.

• Write, edit, and organize technical content, including release notes, FAQs, help topics, blog posts, and video tutorials.

• Collaborate with developers, product managers, and UX designers.

• Update documentation based on new features and user feedback.

• Align content with business goals and user needs.

• Present content strategies and insights to stakeholders.

• Provide recommendations on content design and organization.

• Utilize analytics tools to assess content effectiveness.

• Collect feedback to refine and enhance content.

• Stay updated on industry trends and best practices.

⛳️ Requirements

• Bachelor’s degree, technical writing certification, or equivalent professional experience.

• Around 5 years of relevant experience.

• Proficiency in using version control tools like GitHub.

• Experience with XML-based documentation publishing software, such as MadCap Flare.

• Familiarity with localization tools (e.g., SDL Trados, MemoQ), as well as content and learning management systems (CMS and LMS).

• Understanding of SEO principles and familiarity with analytics tools (e.g., Google Analytics).

• Knowledge of programming languages, including XML, HTML, CSS, and JavaScript.

• Strong project management capabilities and meticulous attention to detail.

🏝️ Benefits

• Meaningful work that reshapes the way the world learns.

• Flexible working arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement up to $4,000 CAD for continuing education through our SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing initiatives, including access to mental health services, EFAP program, financial planning, and more.

• Retirement planning assistance.

• 2 Paid Volunteer Days.

• Comprehensive Benefits Package.

• Home Internet Reimbursements.

• Employee Referral Program.

• Wellness Reimbursement.

• Employee Recognition programs.

• Social Events.

• Dog-friendly office spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.

• Wellness Subsidy.

• Equity Grants.

• Variable Incentive opportunities.