Associate Manager, Content, Data

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee, mentor, and enhance the development of a team of 15–20 Data Associates tasked with classification, attribution, and management of product catalogs.

• Assess team performance in relation to throughput, accuracy, and quality key performance indicators (KPIs).

• Act as the primary escalation point for issues related to workflow and processes.

• Perform quality assessments and deliver constructive feedback.

• Identify inefficiencies in workflow and collaborate with managers, automation teams, and governance specialists to implement process enhancements.

• Organize scheduling, task distribution, and workload balancing to achieve objectives.

• Ensure adherence to governance standards, documentation, and reporting obligations.

• Train new team members on classification standards, tools, and procedures.

• Communicate team status, coverage, productivity, and quality metrics to upper management.

• Utilize dashboards and queue metrics to foresee bottlenecks and reassign associates to maintain service level agreements (SLAs).

• Mentor associates in performing root-cause analysis of defects and throughput data.

• Collaborate with Quality, Training, Governance, and fellow Associate Managers to address process gaps and test improvements.

• Validate team outputs to align with client requirements.

• Establish smooth operational workflows across different time zones and facilitate the integration of new datasets, media channels, or mergers and acquisitions (M&A).

• Prepare Team Leads for managerial responsibilities.

• Attain a target of over 98% accuracy, under 2% rework, meet productivity and SLA objectives, document process enhancements, and foster robust cross-functional collaboration.

⛳️ Requirements

• Bachelor’s degree in business, operations, information systems, or a related discipline.

• 4+ years of relevant professional experience in data operations, data quality, content processing, or shared-services roles.

• 2+ years of direct experience in leading or managing a team.

• Demonstrated ability to coach, develop, and hold team members accountable.

• Experience in managing high-volume, detail-oriented workflows while adhering to strict quality and SLA standards.

• Proficiency in data manipulation using advanced Excel, PowerBI, and Looker.

• Capability to anticipate challenges, swiftly resolve issues, and balance tactical execution with ongoing improvement.

• Background in mentoring associates, guiding them through operational changes, creating growth plans, and nurturing critical thinking skills.

• Ability to maintain and enhance QA frameworks while ensuring high-fidelity classification and first-time-right execution.

• Background in media intelligence, ad-tech, data tagging, taxonomy management, or content moderation is advantageous.

🏝️ Benefits

• Inclusive and accessible workplace.

• Equal Opportunity Employer.

• Reasonable accommodations provided during the application or interview process.

• Commitment to diversity, equity, and fair hiring practices.