Content Operations Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish new sources for clients

• Troubleshoot and resolve broken sources using internal tools, which includes analyzing HTML, checking HTTP errors, and utilizing XPath

• Conduct daily maintenance of sources to ensure error levels remain within quality standards

• Update and manage publisher records, including name changes

• Report broader issues to the Product Manager

• Assist with client inquiries, which may involve quick assessments, migrations, and large source projects

• Engage in scheduled maintenance initiatives to uncover hidden content issues

• Offer insights on tools and processes to enhance efficiency

• Collaborate with the Data Specialist to maintain an accurate and dependable source library

• Respond swiftly to source-related issues, enhancing source health, minimizing client issue rates, and improving request turnaround

• Transition from supported maintenance to independently managing the content function

⛳️ Requirements

• Minimum of 2 years in a detail-oriented position, such as data quality, operations, research, or support

• Strong attention to detail and the ability to handle a high volume of similar checks with patience

• Quick learner with a curiosity about the functioning of websites and tools

• Accountability for work; capable of prioritizing tasks independently and identifying issues early

• Proficient written communication skills, particularly when conveying issues to colleagues

• Eligibility to live and work in the UK

• Knowledge of HTML or XPath is advantageous

• Comfortable collaborating closely with Customer Success and Product teams

• Experience in a fully remote technical setting is preferred

🏝️ Benefits

• Flexible remote-first work environment

• Work-from-home budget

• Learning and development budget

• Supportive team culture

• Potential for contract extension

• Equal opportunities employer