Content Operations QA Analyst

This is a fully remote position, open to applicants in Europe.

📋 Description

• Conduct quality assessments on ocean freight contracts, rates, and surcharges provided by partners and AI, ensuring alignment with source rate sheets and tariffs.

• Manage a continuous flow of contracts, adhering to QA protocols and documenting checks performed.

• Acquire knowledge of ocean rates and surcharges to detect discrepancies.

• Identify and rectify errors before they affect customers.

• Liaise with vendor partners for necessary corrections and ensure thorough follow-up to prevent future issues.

• Recognize recurring error trends and contribute to the enhancement of QA checks, guides, and documentation.

• Leverage AI tools to streamline the QA process and ideally assist in their development.

• Uphold well-organized, high-quality master data across the ocean content set.

⛳️ Requirements

• Outstanding attention to detail.

• Ability to process intricate information while maintaining precision.

• Proficient in both written and spoken English.

• Capability to work autonomously and take ownership of cases once familiar with the processes.

• Strong skills in Excel and Google Sheets.

• Genuine enthusiasm for working with structured data.

• Comfort in a high-volume, structured workflow environment where accuracy is critical.

• Practical experience using AI tools to accomplish tasks; experience in building applications with them is a plus.

• Background in ocean or air freight, logistics, or shipping is advantageous.

🏝️ Benefits

• A home-office budget of €650 for purchasing a desk, chair, monitor, and other essentials.

• Company-wide offsite events.

• Worldwide co-working options through our partner Desana.

• 24 paid vacation days in addition to local bank holidays, along with special leave provisions.