Content Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the lead as the main creator, producing content in both written and video formats.

• Create and improve customer training materials; partner with additional resources as needed.

• Work together with cross-functional teams, including Engineering, Product, Customer Success, and Sales, to enrich content with varied expertise and insights.

• Actively seek and incorporate feedback from stakeholders to consistently elevate content quality.

• Meet with customer end users both in-person and virtually to assess their needs and the scope of custom training content.

• Support the development of content aimed at employees and internal training requirements.

• Regularly evaluate content performance metrics, using data-driven insights to enhance content quality and strategy.

• Generate creative content ideas that align with company objectives and industry trends.

• Assist in the creation of email templates and campaigns, ensuring precision, accuracy, and clarity.

• Engage in planning meetings, contributing valuable insights to advance the content strategy.

• Shape customer engagement and product-related content in both written and video formats.

• Oversee video content creation from concept to execution, managing resources as needed.

• Help produce branded materials while ensuring consistency and accuracy across the organization.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or digital technologies, or equivalent work experience is required.

• 4+ years of experience in content writing, editing, and finalization for educational purposes, as well as marketing and sales, especially in technical areas.

• Strong writing and editorial abilities, crafting content that resonates with a variety of audiences.

• Proficient in utilizing narratives and storytelling techniques to foster customer loyalty and awareness.

• Proven project management skills, ensuring efficient content creation processes.

• Experience working with internal stakeholders and cross-functional teams, building productive relationships.

• Proficient in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms.

• Collaborative approach, working closely with other departments on technical content, video creation, graphics, and more.

• Capability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments.

🏝️ Benefits

• Full-time opportunity.

• Location: Remote – nationwide.

• Competitive compensation packages available.

• Opportunities for growth and personal development within a highly dynamic team.

• Comprehensive, low-cost benefit packages provided.

• Benefit coverage begins on the first date of employment.

• Dependent Care benefits available.

• 401k matching offered.

• Employee referral bonuses available.