Content Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of content for a product portfolio that includes Help Centers, release notes, micro-tutorials, internal knowledge, change guidance, articles, videos, technical documentation, and troubleshooting materials.

• Lead the preparation of content for product launches in collaboration with Technical Program Managers.

• Transform product and engineering documentation into precise, AI-compatible customer content.

• Develop clear, plain-language explanations of product changes, their significance, and the necessary actions required from customers.

• Collaborate with the Digital Strategy Manager to provide timely in-app guidance.

• Manage content coverage and identify gap-closure roadmaps for the product line.

• Simplify complex product information into clear, decision-ready guidance.

• Establish consistent terminology, tone, and voice standards across customer-facing platforms.

• Monitor metrics related to self-service resolution, AI retrieval, and content accuracy.

• Revise, restructure, or retire content based on insights from performance metrics.

• Contribute to the clarity of releases for Product, Product Marketing, Digital Strategy, and Revenue Enablement.

⛳️ Requirements

• A minimum of 4 years of experience in content design, content strategy, or technical writing within the SaaS industry.

• Proven track record of managing content for a product line or portfolio.

• Excellent writing and editing capabilities.

• Ability to translate dense or unclear product information into actionable guidance for customers.

• Strong technical knowledge, including the ability to pressure-test engineering documentation and troubleshoot flows.

• Experience working directly with Product leaders and engineers throughout the release process.

• Familiarity with creating content that is suitable for AI retrieval and conversational support tools.

• Awareness of how content structure and clarity influence model accuracy.

• Understanding of how content fosters comprehension, engagement, adoption, and trust.

• Proficiency in writing troubleshooting articles, release notes, in-app UX copy, and how-to scripts.

• Knowledge of interface design, microcopy, and in-product UI text.

• Self-motivated with the ability to execute against a prioritized roadmap and maintain high-quality standards.

🏝️ Benefits

• People-first company culture.

• Recognized as one of Ad Age’s Best Places To Work in 2026.

• Remote work flexibility (#LI-Remote).