Content Designer

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Create clear and consistent UI text across various flows, which includes labels, error messages, empty states, onboarding instructions, and tooltips.

• Direct information architecture and navigation design for intricate product areas by utilizing research that aligns with user mental models.

• Establish and uphold cross-product terminology.

• Collaborate with product management and product marketing to address naming discrepancies and facilitate lasting decisions.

• Generate content-driven guidelines and reusable patterns for error messaging, capitalization, and in-product assistance.

• Design and sustain in-product guidance experiences such as walkthroughs and tours to aid onboarding and feature adoption.

• Work together on design system standards to guarantee that content patterns are compliant and can be reused across the portfolio.

• Team up with design and research on usability studies and card sorting exercises.

• Assist product designers with frameworks and AI-assisted tools to ensure quality at scale.

• Collaborate with product design, product management, engineering, research, and marketing teams.

• Enhance coherent user experiences across security, observability, and platform products.

⛳️ Requirements

• Bachelor's degree with 5 years of relevant experience, or a Master's degree with 3 years of relevant experience.

• Relevant experience encompasses content design and UX writing practices.

• Proficiency in content design, UX writing, or a closely related field within complex software products.

• Strong expertise in crafting UI text, featuring clear and concise writing with a consistent voice across various UI surfaces.

• Ability to think structurally regarding information architecture, taxonomy, and navigation.

• Comfortable working with Figma and design systems.

• Experience in driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders.

• Adaptability and resilience when navigating ambiguous situations.

• Capability to articulate the strategic value of the discipline to key stakeholders.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time away for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.

• Performance-based incentive pay for sales roles, subject to applicable Cisco plan.

• Opportunities for growth and development on a global scale.