Content Approval Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as a primary point of contact between clients and Symphonic Distribution.

• Input, assess, and approve content submitted by clients for distribution to digital service providers.

• Provide assistance to clients with content-related issues, errors, technical support, and inquiries.

• Handle challenging customer situations, address service requests, gather feedback, and fulfill service commitments.

• Review style guides for iTunes/Apple Music and Spotify, educating clients on content best practices.

• Guide clients in utilizing the content management system and managing archive requests via Help Desk.

• Conduct manual uploads to iTunes/Apple Music, process ringtones, and verify audio and metadata submissions.

• Review and submit album artwork, genres, and other metadata to ensure quality compliance.

• Address Help Desk and email tickets, including those related to iTunes/Apple Music and items on hold in the Content Queue.

• Authorize Update/Takedown requests and various content-experience matters.

• Propose topics for Customer Support articles and recommend process or product enhancements.

• Analyze monthly FTS reports and communicate findings from digital service providers to the Content Operations Manager.

• Collaborate with Client Relations Coordinators and Customer Support Coordinators to resolve client and content challenges.

⛳️ Requirements

• Minimum of 1 year of experience in a customer service role.

• High School Diploma or GED required.

• Proficient knowledge and experience with FTP programs, audio editing software, and Microsoft Excel, Word, and PowerPoint.

• Preferred: 3 years of experience in a customer service role.

• Preferred: Experience in resolving system issues or investigating customer service inquiries.

• Availability to work 40 hours per week, from Tuesday to Saturday.

🏝️ Benefits

• 6-month contract inclusive of benefits.

• Opportunity for remote work arrangement.