Content Approval Coordinator

This is a fully remote position, open to applicants in Chile.

📋 Description

• Support the content-related aspects of client interactions in collaboration with Client Relations Coordinators.

• Handle challenging customer situations, respond swiftly, gather feedback, address service requests, and fulfill commitments.

• Review Style Guides for iTunes / Apple Music and Spotify to ensure adherence to Content Best Practices.

• Provide education to clients regarding the iTunes style guide and its components.

• Resolve content-specific issues via Help Desk and/or email communication.

• Load and authorize client content for distribution to global digital service providers.

• Guide clients on utilizing the content management system when issues or errors occur.

• Conduct manual iTunes / Apple Music uploads as required.

• Process ringtones and additional pushes, including Check Audio and Check Metadata, manually.

• Verify and submit album artwork, correct genres, and other content metadata.

• Provide recommendations for solutions to product malfunctions while collaborating with Client Relations Coordinators.

• Assist with Help Desk queues as needed.

• Suggest new topics for articles to Customer Support Coordinators.

• Review, prevent, and address tickets within iTunes / Apple Music.

• Analyze the monthly FTS report.

• Communicate Digital Service Provider findings to the Manager of Content Operations.

• Create innovative strategies and propose improvements to business processes.

• Address items on hold in the Content Queue of SymphonicMS.

• Approve Update/Takedown requests and other miscellaneous content-experience matters.

⛳️ Requirements

• Minimum of 3 years of experience in a customer service role.

• High School Diploma or GED required.

• Proficient knowledge and experience with FTP programs, audio editing software, and Microsoft Excel, Word, and PowerPoint.

• At least 1 year of experience in the music industry (this will give you an edge).

• Experience troubleshooting system issues or investigating customer service inquiries (this will give you an edge).

🏝️ Benefits

• 6-month contract with benefits included.

• Opportunity for remote work.

• 40 hours per week, from Tuesday to Saturday.