Consumer Services Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee incoming requests and emails from Debt Counsellors.

• Process Debt Counselling requests and accurately update consumer information in the relevant systems.

• Revise Debt Counselling instructions, including Form 17 and Debt Review status codes.

• Handle clearance certificate requests, including payment profiles, defaults, and status codes.

• Provide prompt feedback to Debt Counsellors via Salesforce.

• Aim to meet individual performance targets that align with departmental SLAs, focusing on schedule adherence, quality, and productivity.

• Ensure accuracy and quality in processing requests and managing consumer data.

• Adhere to company and departmental policies, procedures, regulatory guidelines, and compliance standards.

• Assist with additional administrative and operational tasks as necessary.

⛳️ Requirements

• Matric (Grade 12) or an equivalent qualification.

• A minimum of 1 year experience in an administrative or customer service role.

• Excellent customer service skills.

• Process-oriented mindset with a strong focus on detail.

• Capability to work independently, demonstrate initiative, and make sound decisions within established procedures.

• Proficiency in accurately handling electronic systems and consumer information.

• Ability to communicate effectively and provide feedback through Salesforce.

• Strong written communication abilities.

• Customer-centric and service-oriented attitude.

• Confidence in asking questions and seeking clarification when instructions or requirements are ambiguous.

• Good organizational skills and the ability to follow through when managing multiple requests and priorities.

• Must operate from a fibre-ready home environment.

• A minimum 100/100 Mbps fibre internet connection must be installed or upgraded by the first day of employment.

• Working from outside South Africa is not allowed.

• Certain positions require a clean credit record.

🏝️ Benefits

• Remote position offering permanent work-from-home flexibility.

• Occasional in-person attendance at work-related events may be necessary at management's discretion.

• Wellbeing support available for you and your family.

• Competitive compensation packages.

• Comprehensive benefits offerings.

• Opportunities for meaningful career development.

• Access to international exposure.

• Accredited learning opportunities.

• Requirement for a fibre-ready home environment to support confidential and comfortable day-to-day operations.