Consumer Product Sales Analyst – C11

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Assist the Correspondent Account Executive for the Pacific Northwest region.

• Collaborate with the Account Executive on client prospecting, onboarding new clients, managing annual renewals, and handling administrative duties.

• Partner with the Client Performance and Execution analyst to recognize and address client quality trends.

• Offer insights on lender pipeline and suggest improvements for loan manufacturing quality.

• Act as the primary contact for client escalations, which include loan-level transactional issues, Portal access/support, billing inquiries, follow-ups on channel initiatives, Risk/QC rebuttals, and disputes concerning outstanding documents.

• Organize monthly client business review and quality review calls while ensuring proactive communication with correspondent lenders.

• Collaborate with the Account Executive to identify and assist lenders in resolving non-compliance issues.

• Help secure additional volume from current clients and engage in prospecting for new clients/volume within the designated territory.

• Deliver an exceptional client experience, covering onboarding, recertification, resolution of post-purchase issues, funding inquiries, and consumer servicing questions.

• Establish and manage administrative users for the Correspondent Lending Portal site.

• Keep lender contact details updated in Salesforce.com.

• Complete additional tasks or projects as assigned.

⛳️ Requirements

• 2-5 years of experience in correspondent lending originations, specifically in sales support and operations.

• Excellent oral and written communication abilities.

• Demonstrated capability to cultivate and enhance relationships with both internal partners and external clients.

• Proficient in MS Word, Excel, and PowerPoint.

• Experience with Salesforce.com is preferred.

• Bachelor’s/University degree or equivalent experience is required.

• Availability to work during Pacific time zone business hours.

🏝️ Benefits

• Discretionary and formulaic incentive and retention awards.

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Life, accident, and disability insurance.

• Wellness programs.

• Paid time off packages, which include planned time off (vacation), unplanned time off (sick leave), and paid holidays.