Consumer Bank Ops Innovation Program Manager

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Direct the strategic planning, execution, and management of innovation projects within branch locations.

• Establish and oversee a Branch Growth/Innovation Management Program.

• Manage the coordination of branch openings, closures, relocations, LPOs, and operational transitions across various lines of business.

• Recognize emerging trends, technologies, and best practices to enhance branch operations and improve customer experience.

• Create, pilot, and implement enhancements to existing processes.

• Collaborate with Technology and business units on process enhancements and project assignments.

• Organize projects related to adjustments in banking hours throughout the company’s footprint.

• Keep the OCC Regulatory Branch master updates in sync with the FFIEC Branch list.

• Oversee merger, acquisition, and conversion initiatives while providing conversion assistance.

• Manage application rollouts for Consumer Bank systems, oversee testing processes, and communicate necessary procedure updates.

• Supervise the annual Consumer Bank disaster recovery testing in conjunction with Technology.

• Coordinate or evaluate process improvement initiatives.

• Ensure that incidents are resolved quickly and effectively.

• Address branch support and research inquiries, including cash counters, coin machines, equipment, access, and Technology escalations.

• Manage vendor relationships, contracts, billing, and invoice processing.

• Oversee the annual equipment budget and service agreements.

• Supervise system access for Consumer Bank Operations applications and ensure timely access reviews.

• Facilitate cross-departmental collaboration and the adoption of new technologies and processes.

⛳️ Requirements

• Bachelor’s degree preferred or a minimum of 15 years of relevant experience.

• A minimum of 15 years of front-line banking experience, encompassing bank operations, Teller, and New Accounts processes, or a combination of these.

• Proven experience in technology adoption, process enhancement, and customer experience projects.

• Required indirect leadership capabilities.

• Management experience and skills preferred.

• Preferred 5+ years of Project Management experience.

• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook as a baseline.

• Excellent organizational, verbal, and written communication abilities.

• Capacity to make informed, sound decisions.

• Strong time management and problem-solving skills.

• Ability to foster positive relationships and partnerships throughout the bank.

• Comprehensive understanding of Consumer Bank processes, internal controls, and risk management.

• Ability to lead change management efforts and thrive in a fast-paced, dynamic environment.

• Must maintain a secure, distraction-free home office and a reliable private internet connection for remote work.

• Must be able to access and interpret information on computer screens, documents, and reports; the role requires extensive computer use.

• Must be flexible to changing conditions, possible travel, and extended working hours.

🏝️ Benefits

• Secure home office environment for remote work positions.

• Reliable private internet connection; preference for cable or fiber connections.

• Required annual compliance training.

• Access to internal training resources and Workday Learning.

• Opportunities for external certifications and professional development.

• Reasonable accommodations for individuals with disabilities.

• Potential travel as necessary.