Consulting Operations Analyst

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Manage and enhance Adobe Workfront along with other essential business platforms.

• Set up, maintain, govern, and optimize Workfront, including user management.

• Create and sustain integrations between Adobe Workfront, Salesforce, and additional systems utilizing Adobe Workfront Fusion.

• Design, execute, and uphold workflow automation solutions.

• Record business rules, operating procedures, process transitions, and operational workflows.

• Assess operational metrics to pinpoint opportunities for efficiency, automation, capacity, scalability, and process enhancements.

• Collaborate with business leaders and stakeholders to gather requirements and devise technology-enabled solutions.

• Configure and sustain Workfront objects, templates, forms, queues, reports, dashboards, resource management tools, and workflows.

• Develop and maintain operational dashboards, reports, and metrics related to project delivery, resource utilization, performance, and business outcomes.

• Oversee system performance, data integrity, and adherence to processes.

• Spearhead change management initiatives for process enhancements, system upgrades, and technology implementations.

• Create documentation, standard operating procedures, training materials, and user manuals.

• Deliver end-user support, troubleshooting, and training.

• Collaborate with technology teams, vendors, and business stakeholders on integrations, enhancements, and future capabilities.

• Assist in testing, implementation, and deployment of system upgrades and process improvements.

• Investigate platform functionalities, industry best practices, and emerging technologies.

• Uphold system controls, governance standards, and operational documentation.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A Bachelor's degree in Business, Engineering, Information Systems, Technology, or a related field, or an equivalent combination of education and experience is required.

• Three (3) to five (5) years of experience in administering and supporting business systems, workflow platforms, project management systems, or similar technologies.

• Proven experience administering Adobe Workfront in a business setting is essential.

• Experience in business process analysis, workflow design, process improvement, or operational excellence initiatives is required.

• Proficiency in developing reports, dashboards, and business performance metrics is required.

• Experience in providing support to business users through training, troubleshooting, and change management activities is required.

• Familiarity with Adobe Workfront Fusion is preferred.

• Experience with Salesforce is preferred.

• This position may require less than 25% travel annually.

• This role is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment