Consulting Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate customer discovery sessions and oversee the implementation of CJA, AEP, Analytics, Edge Data Collection, and WebSDK/MobileSDK applications for enterprise clients.

• Work in collaboration with technical consultants, data architects, and enterprise architects to provide integrated solutions.

• Steer strategic conversations and convert client use cases and performance goals into business requirements and specifications.

• Build and nurture relationships with client digital marketing teams while ensuring consistent communication.

• Manage multiple client engagements and set clear expectations to ensure projects remain on track and within scope.

• Create and deliver customer-facing presentations, documentation, and enablement materials, including business requirements documents, data dictionaries, and value playbooks.

• Mentor and train both internal and client teams.

• Contribute to thought leadership by developing enablement resources and creating relevant content.

• Keep accurate records of project activities and client interactions.

⛳️ Requirements

• Over 8 years of experience in strategic, customer-facing roles, with practical involvement in enterprise software implementation.

• A minimum of 2 years of direct experience with two or more applications (CJA, AEP, Analytics, Edge Data Collection, WebSDK/MobileSDK).

• Strong knowledge of other Adobe Experience Cloud solutions like Audience Manager and Target is advantageous.

• Ability to pinpoint growth opportunities, suggest next-phase initiatives, and broaden customers’ solution footprints through cross-solution storytelling.

• Experience engaging with multi-channel customer data, from data collection and activation to measurement and actionable insights.

• Familiarity with data schemas and APIs.

• Proficiency in querying data using SQL.

• Experience in performing data validation.

• Confidence in leading live, unscripted working sessions and demonstrations for both technical and business audiences.

• Self-driven, adaptable, and focused on customer satisfaction.

• Outstanding communication, presentation, and interpersonal skills.

• Experience consulting on AI/ML capabilities in SaaS solutions for enterprise clients.

• Background in vertical industries like retail, finance, or healthcare.

• Willingness to travel up to 30%.

• Advanced-level education in business consulting, digital marketing, statistics, relevant analytics fields, or digital transformation is a plus.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• A minimum of 15 paid holidays annually.

• Paid sick and safe leave.

• Paid parental leave.

• Reasonable accommodations for individuals with disabilities and disabled veterans.