Construction Project Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational foundation for a range of home modification projects within a designated region.

• Serve as the main point of contact for Jukebox's network of service providers.

• Oversee the progress of home modification projects from bidding through to completion.

• Manage incoming calls and emails, addressing routine inquiries, and escalating issues to the Project Manager as necessary.

• Coordinate with service providers to secure bids.

• Schedule and confirm the commencement dates of projects.

• Monitor ongoing projects and identify delays or risks at an early stage.

• Clearly communicate expectations, timelines, and documentation needs to providers.

• Cultivate trusted relationships with the service provider network.

• Ensure a high volume of active projects progresses smoothly through each phase.

• Utilize operational queues to establish priorities and determine next steps.

• Send out reminders ahead of critical milestones and deadlines.

• Gather closeout documents, photographs, and necessary forms.

• Assist with the entry and processing of claims.

• Accurately enter and maintain project orders.

• Review records for completeness and accuracy prior to submission.

• Address discrepancies and follow up on any missing information.

• Keep CRM records updated and thorough, including communications with providers and project updates.

• Collaborate closely with Project Managers and the Member Engagement team to identify risks and resolve issues.

⛳️ Requirements

• A minimum of 2 years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a related role.

• Strong telephone skills, with comfort in spending much of the day communicating via calls and emails with contractors, vendors, or small business owners.

• Persistent follow-up abilities, particularly with individuals who are busy and slow to respond.

• Excellent attention to detail and a proven record of accuracy in data entry, documentation review, or administrative operations.

• Capability to manage multiple priorities and active tasks without overlooking details.

• Clear and professional written and verbal communication skills.

• Comfortable with learning new technology platforms and working in a remote setting.

• Willing to travel occasionally for company events or field visits.

• Preferred: Background in construction, home services, remodeling, or accessibility modifications.

• Preferred: Experience in claims processing, billing, or order management.

• Preferred: Familiarity with Salesforce or a comparable CRM.

🏝️ Benefits

• Generous company contribution towards our health, vision, and dental plans.

• HSA plans available.

• Short and Long-Term Disability coverage.

• Life and Personal Accident Insurance provided.

• Hospital Insurance included.

• 401(k) plan available immediately upon hire.

• Generous candidate referral program.

• Unlimited PTO plus 11 paid holidays.

• $1000 stipend available for work-from-home expenses.

• Regular team off-sites and social gatherings across the country.

• Collaborative team atmosphere.

• Monthly Townhalls held.

• High trust work environment.

• A laptop and company swag provided upon hiring.

• Opportunity for company equity.