Conservation Support Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Collaborate with conservation organizations and protected areas throughout Latin America to comprehend conservation objectives and enhance EarthRanger utilization.

• Take ownership of a collection of sites that were established but not activated, transitioning them into regular use.

• Conduct follow-ups after onboarding, identify barriers to adoption, and mentor teams on patrol coverage, reporting, alerts, and analysis.

• Act as a representative for regional users, offering insights to product, documentation, and training teams.

• Serve as the initial point of contact for regional user inquiries and field-related issues via the ticketing system.

• Configure and oversee EarthRanger sites, including user management, event types, patrol categories, maps, and tracker/sensor integrations.

• Escalate engineering concerns with adequate detail.

• Provide EarthRanger training to rangers, biologists, analysts, and managers in both Spanish and English.

• Assist in the development and translation of training materials, help-center articles, and short videos.

• Contribute to extensive protected-area rollouts through scoping, planning, data standards, and ensuring partner follow-through.

• Monitor projects and communicate status updates, risks, and decisions to partners and the internal team.

⛳️ Requirements

• A foundational understanding of conservation through practical experience in conservation/protected-area work or a demonstrated commitment to conservation via study, volunteering, or community projects, combined with experience in software user support.

• Proficiency in both spoken and written Spanish and English.

• Proven history of assisting others in succeeding with tools, processes, or programs through training, support, community engagement, or teaching.

• Comfortable with learning web and mobile software and explaining it to users with non-technical backgrounds.

• Willingness to utilize AI tools daily for drafting, translating, troubleshooting, and acquiring new knowledge.

• A self-driven remote professional with exceptional time-management abilities.

• Capable of managing multiple projects, organizing a daily agenda, meeting deadlines, communicating proactively, and seeking assistance when needed.

• Willing to travel within Latin America for less than 10% of the year.

🏝️ Benefits

• Opportunity for remote work.

• Travel requirements of less than 10% within Latin America.