Confirmation Pathways Associate

This is a fully remote position, open to applicants in Alabama, +13 more locations.

📋 Description

• Perform identity and residency verification for disaster clients whose identities or addresses cannot be confirmed through standard methods.

• Analyze client case records, RC Care information, and tracking systems to pinpoint cases that need outreach and verification.

• Make at least three attempts to contact clients using approved communication methods.

• Communicate verification requirements and enable virtual sessions for identity and residency confirmation.

• Evaluate identity and residency information via approved virtual platforms and cross-check it with case records.

• Record verification activities, observations, and findings in the designated systems.

• Identify discrepancies, verification issues, or incomplete data and escalate findings through the established review channels.

• Uphold privacy, documentation, and quality standards while providing client-centered services.

• Collaborate independently and with Casework Transformation Operations staff to recognize trends, project future volumes, inform business decisions, and report issues to leadership.

• Assist in the development of a volunteer group of Assisted Confirmation Pathway specialists.

• Participate in on-call rotations for overnight and weekend ACP processing.

• Work from home with limited supervision during both steady-state and operational-state periods.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience is required.

• At least 3 years of related experience or an equivalent combination of education and relevant experience is required.

• May need to obtain a government security clearance.

• Fluency in a second language may be required.

• Ability to work effectively as part of a team.

• Proficient in using a personal computer, relevant software, and office equipment for extended periods.

• Travel may be required up to 5-10%.

• Operational flexibility is necessary to respond to sudden and unpredictable needs.

• Ability to work an alternative schedule, such as Tuesday-Saturday or Sunday-Thursday.

• Ability to participate in on-call rotations for overnight and weekend ACP processing, approximately once a month.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts & Flexible Spending Accounts.

• PTO: Starting at 15 days per year, depending on job type and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K with up to 6% match.

• Paid Family Leave.

• Employee Assistance Program.

• Short and Long Term Disability and Insurance.

• Service Awards and recognition programs.

• Fully remote work from home opportunities.

• Mentorship and purposeful career path development.

• Alternative schedules available, such as Tuesday-Saturday or Sunday-Thursday.

• Chance to contribute to a mission-driven humanitarian organization.