Configuration Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and oversee the ADTRAV and third-party software systems, which include RezDesk, Concur, Deem, Cytric, GetThere, and Cvent.

• Act as a subject matter expert during client implementations, including meetings related to implementations.

• Set up and customize new accounts while ensuring the accurate implementation of customer requirements.

• Configure online booking tools, meeting tools, profile systems, mobile applications, and proprietary internal products.

• Evaluate proposed product-design modifications and enhance user experience.

• Assist in prioritizing the workload for configuration administration.

• Address escalated online issues; troubleshoot, research, and diagnose problems.

• Review and suggest system enhancements and support requests for configuration changes.

• Serve as a liaison between management, development teams, and customers.

• Conduct site demonstrations or training sessions as required.

• Manage and resolve JIRA ticket cases.

• Create and implement test plans.

• Stay informed about information technologies, emerging trends, and company applications.

• Engage in ongoing professional development and training.

• Cultivate expertise in ADTRAV software, the travel industry, and the customer base.

• Represent ADTRAV by building positive relationships with employees, clients, vendors, partners, and stakeholders.

• Adhere to company policies, procedures, and confidentiality protocols.

• Perform additional assigned duties and responsibilities.

⛳️ Requirements

• Bachelor's Degree in business or a related field, or equivalent experience is required.

• A minimum of 3 years of experience in the travel industry is required.

• Over 5 years of experience with Concur and Sabre.

• At least 2 years of experience with Deem, Cytric, and GetThere.

• Experience with Cvent, Amadeus, and mobile products is preferred.

• Proficiency in writing PNR Editor strings is required.

• Certifications in Cvent configuration or online booking tools are a plus.

• Ability to analyze and interpret complex information from various sources.

• Strong troubleshooting and problem-solving capabilities.

• Competence in communicating complex technical concepts to non-technical audiences.

• Familiarity with issue tracking systems such as Jira.

• Exceptional English verbal and written communication skills.

• Strong business writing skills.

• Highly organized and self-motivated; capable of managing multiple priorities with minimal supervision.

• Demonstrated attention to detail and accuracy.

• Strong analytical, problem-solving, and critical-thinking abilities.

• Excellent time management and organizational skills.

• Ability to work remotely while fulfilling company home office and productivity expectations.

• Capability to sit and work at a computer for prolonged periods.

• Ability to maintain the confidentiality of company and client information.

• Must successfully pass a credit, criminal, and/or employment reference background check.

• Must successfully pass a government clearance process as required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Flexible Spending Accounts.

• 401(k).

• PTO.

• Remote work arrangement.