Compliance Support Engineer

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee the entire process of sender ID and brand registrations, from collecting necessary customer documents to confirming the sender is operational.

• Collect country-specific documentation, such as letters of authorization, business licenses, and proof of opt-in.

• Coordinate with messaging providers to resolve any delays in registrations.

• Evaluate message templates against carrier regulations and flag any content that appears unusual.

• Maintain registration setups across various countries and providers, often managing over 100 countries monthly.

• Act as the primary contact for the Sales team regarding registration inquiries related to requirements, costs, and timelines.

• Develop the registration playbook and streamline repetitive processes through automation.

• Participate in calls with providers and customers to clarify market requirements.

⛳️ Requirements

• 2 to 4 years of experience in SMS, CPaaS, telecommunications, or messaging compliance.

• Proven experience in managing sender ID registrations.

• Located in Serbia, preferably in Belgrade.

• Fluent in English, both written and spoken.

• A keen interest in process automation and active engagement with AI tools.

• Experience with RCS, WhatsApp, or registrations for other messaging channels is advantageous.

• A background in anti-fraud or KYC is beneficial.

• Proficiency in Spanish, Italian, Portuguese, or French is a plus.

🏝️ Benefits

• Collaboration in person.

• A flat organizational structure.

• The chance to work with a small, highly skilled team.

• Opportunities to develop registration processes and automate repetitive tasks.